I think it’s important for all Estherly shoppers, existing or new, to know what comes together when they shop with Estherly. I understand that sometimes we (including myself) tend to skip important but boring stuffs like shop policies, delivery rules etc.. and only go panic when something happen to our items. I would like to re-emphasize that these policies are important to protect you as a consumer, and you can finish reading them in less than 8 minutes!
Delivery - The default delivery option that Estherly provides does not come with insurance nor tracking option. However, if you prefer adding this 2 choices, please let me know before you make your purchase. I personally do not take responsibility with undelivered or missing packages. However, I will try my best to help you by checking with the local post office. Sometimes I do make special arrangement with my customers to compensate for their purchase. At the end of the day, I just want you to be happy with your shopping experience with Estherly. I value these much more than the profit that I can make out of a transaction.
Payment - I only accept payment through Paypal, cash, or bank deposit (for Msia and the Netherland ppl only).
Packaging - My usual packaging is a suitable size black velvet bag to match your purchase, a blank With Compliments card, all bubble wrapped together and then I will insert them into a padded envelop.
Return and Warranty - All Estherly’s items come with a 7 days return policy and 3 years warranty.
Upon receiving the items, if you are not satisfied with your purchase, feel free to return them to me. The condition is simple: The return items must be in its original condition, packaging and unused. I will refund you the purchase price (exclude shipping). You are responsible for the charges of delivering the items back to me. In cases like this, I highly recommend you to use delivery option that comes with delivery confirmation because I couldn’t refund you the money if I didn’t receive the items.
On top of that, I undertake repairs for all Estherly purchases at no extra cost. If the piece is broken due to normal wear after purchase, I am more than happy to fix it or replace it for you. You only need to pay for the delivery charges from your side to me while I handle the return part. If after examination, it can’t be replaced or fixed, I will make a full refund of your purchase price to you (exclude shipping).
Normal wear: meaning, you are not wearing it while you are swimming, diving, rock climbing, mountain hiking, or you hit it with a hammer or bang it onto a wall etc… Jewelry are fragile and they need constant care and love to beautify you for years to come. I trust that my customers will not abuse this warranty and I will definitely honor your honesty with my warranty service.
I provide warranty because I understand that handmade items are fragile and human are sometimes, clumsy in handling delicate stuffs, including myself.